Privacy Policy

1. Introduction

SafiRide ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

This policy complies with the Data Protection Act, 2019 of Kenya and international best practices for data protection.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

Name, email address, and phone number
Profile information and preferences
Payment information (processed securely through third-party providers)
Government-issued identification for driver verification
Emergency contact information

Location Information

We collect precise location data to provide our services:

Real-time GPS coordinates during active rides
Pickup and drop-off locations
Frequently visited locations (with your consent)
Route information for trip optimization

Usage Information

We automatically collect certain information about your use of our Service:

Device information (model, operating system, unique identifiers)
App usage patterns and features used
Communication logs with customer support
Crash reports and performance data

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze trends and usage
Ensure safety and security of our platform
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our Service
Legal Requirements: When required by law or to protect our rights
Safety: To ensure the safety of our users and the public
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: When you have given us explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

End-to-end encryption for sensitive data transmission
Secure data storage with access controls
Regular security audits and assessments
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

Account information: Until account deletion or 3 years of inactivity
Transaction records: 7 years for tax and legal compliance
Location data: 30 days after trip completion
Communication logs: 2 years for customer support purposes

7. Your Rights

Under the Data Protection Act, 2019, you have the following rights regarding your personal information:

Access: Request copies of your personal data
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal data
Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@safiride.co.ke

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for basic app functionality
Analytics Cookies: Help us understand app usage patterns
Preference Cookies: Remember your settings and preferences
Security Cookies: Protect against fraud and unauthorized access

You can control cookie settings through your device preferences, but disabling certain cookies may affect app functionality.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use include payment processors, mapping services, and analytics providers, all of whom are required to maintain appropriate data protection standards.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. When we transfer your information, we ensure appropriate safeguards are in place, including:

Adequacy decisions by relevant data protection authorities
Standard contractual clauses approved by data protection authorities
Certification schemes and codes of conduct

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

SafiRide

One Africa Place, Waiyaki Way, Westlands, Nairobi, Kenya

Email: privacy@safiride.co.ke

Phone: +254 700 000 000